Returns, Exchanges And Refunds

ONLINE PURCHASES

You can return an item purchased online whenever you like, provided that the item meets the following conditions:

  • The returned items must be sent back in their original packaging, together with all the materials received with the item(s) (dust bags, covers, artworks, booklets, etc.). Everything needs to be in the original conditions.
  • The item(s) must be unharmed, unwashed, not worn or altered, and must have all original security seals still attached.
  • If the item does not meet these requirements, it will not be accepted and will be sent back to the customer at their own cost.

DE MARF will cover the cost of return shipping. 

If the conditions above are met, customers are entitled to receive one of the following options:

  • a full refund
  • a shopping voucher of the equivalent amount
  • an exchange. The item can only be exchanged for another identical item with different sizing.


RETAIL PURCHASES (In Store and Pop-ups)

For in-store and pop-up store purchases, the following options apply:

  • Refund: customers are ONLY eligible for a full refund if the product is faulty (proof to be provided). If not faulty, the product will be refunded as a DE MARF shopping voucher of the equivalent amount.
  • Exchange: in case of wrong size, the product can be returned and exchanged for another identical product of a different size. 

Refunds and Exchanges need to be claimed within 14 days from the purchase date.



PROCEDURE

To initiate a return, please contact us at support@demarf.com with your order number, a description of the item(s) you wish to return, and the reason for the return. We will provide you with return instructions and a return shipping label if applicable.

Upon receiving your return, we will inspect the item(s) and, if it meets our return conditions, process your refund or provide a voucher as applicable. Please allow up to 14 business days for your refund or voucher to be processed.

By making a purchase from DE MARF, you agree to be bound by this Shipping and Return Policy. If you do not agree with any part of this policy, you must not make a purchase from us. We reserve the right to modify this policy at any time, and your continued use of our website or making a purchase after any modification constitutes your acceptance of the updated policy.